Shipping & Delivery Policy

Shipping & Delivery Policy

Thank you for shopping at Caerelum. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Time

All orders are processed within [Insert Number, e.g., 1–3] business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on your location and the selected shipping method:

  • Standard Shipping: [Insert Days, e.g., 5–10] business days.

  • Express Shipping: [Insert Days, e.g., 2–5] business days.

  • Note: Delivery delays can occasionally occur due to carrier issues or customs clearance for international shipments.

3. Tracking Information

Once your order has shipped, you will receive a confirmation email containing your tracking number(s). The tracking tracking link will become active within 24 hours.

4. Customs, Duties, and Taxes

Caerelum is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages & Lost Packages

If you receive your order damaged, please contact the shipment carrier or our support team immediately to file a claim. Please save all packaging materials and damaged goods before filing a claim.